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 DESTINATIONSLIVE CHAT
 
Address: Sivatha Street, #3A Phum Mondol 1 Khum Svay Dangkum, Siem Reap Kingdom of Cambodia.
Hot line: +855 12 867133 or +855 97 777 6977
Office Phone: +855 63 963 776/+855 63 964 776
Office Fax: +855 63 965 776
E-mail: inquiry@travelloops.com
www.travelloops.com
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Innovative Travel in Cambodia, Vietnam, Laos & Thailand with Travel Loops TERMS & CONDITIONS
DEPOSITS
A deposit is required to begin the booking process, or to hold any confirmed reservation. The amount of the deposit is as follows:
- US$100 per person for any trip valued below US$1,500.00
- US$150 per person for any trip valued between US$1,501.00 and US$3,000.00
- US$200 per person for any trip valued above US$3,001.00
Note: In the event our travel associates (airlines, cruise boats, hotels, etc.) impose a non-refundable deposit (especially during the peak travel season of Christmas and New Year), Travel Loops shall endeavor to inform the client of such deposits at the beginning of the booking process. These third-party deposits are in addition to the deposits stated above, and the client shall be informed of the amount of any non-refundable deposit.
NON-CONFIRMATION In the event that a deposit for a trip is made, but Travel Loops is unable to confirm the trip for any reason, Travel Loops will suggest alternatives (routes, accommodation, mode of travel, etc.) for the trip. However, if no suitable alternative can be found, the deposit will be fully refunded.
FINAL PAYMENT
When a trip is confirmed, an invoice will be sent to the client stating the due date for final payment. It is the responsibility of the client to ensure that the payment is received by Travel Loops by the date due. Failure to make final payment on or before the due date, may result in forfeiture of the deposit.
TRIP CHANGES
If the client wants to alter or change, all or part of a trip after the booking has been confirmed, Travel Loops will work with the client to make the desired changes. However, it may not be possible to make changes to the trip close to the departure date. In addition, certain changes (such as accommodation and airfare, etc.) may not be made less than 30 days prior to the departure date, and said changes may result in a cancellation charge of up to 100% of that part of the tour.
For any reasonable changes made more than one month in advance of the departure date, Travel Loops will make that changes without any additional service fees.
CANCELLATION CHARGES AND REFUND
For cancellation of a confirmed booking; a notification of cancellation must be transmitted Travel Loops in writing by E-mail, facsimile (FAX). The date of cancellation will be the date on which Travel Loops receives said written notification, NOT the date it was sent. It is the responsibility of the client to ensure that the cancellation notification has been received by Travel Loops, because the cancellation charges are calculated from the cancellation date. These charges are based on hotel and transportation contract policies, administration fees, and tour guide booking. Cancellation fees are per person, and apply as follows:
TOUR PRICE CHANGES
Travel Loops will do its utmost to maintain the trip package price as quoted. However, the tour price may be subject to change due to increases by third-party suppliers beyond our control.
PASSPORTS AND VISAS
It is the responsibility of all participants in a tour to ensure that they have the required travel documents needed for the trip. This includes, but is not limited to, a valid passport (at least 6 months validity), valid visas for all countries they intend to visit, work permits if needed, health certificates, etc.
RESPONSIBILITY AND LIABILITIES
METHOD OF PAYMENT
For payment of deposit and for full payment after trip confirmation, the following methods of payment may be used: 1. Telegraphic transfer, or internet transfer to the Travel Loops account: Bank Account Details: SBC Bank No. 18A, Sivatha Blvd., Central Market, Siem Reap, Kingdom of Cambodia Swift Code: CSBCKHPP Telex: (51) 9407 1065 BANK G Account name: Travel Loops Account number: 31-2021-600039-8 Bank Website: www.sbc-bank.com 2. Offline Credit Card payment. Click Here For Credit Card Payment Form A. Fill out, and print out the Authorization form. B. Make a photocopy of the card owner’s passport information page, and a photocopy
of both sides of the credit card. C. Send all 3 documents by FAX or E-mail to Travel Loops
For those who make payment by the offline credit card payment method, payment will be charged in U.S. Dollars against your credit card. This amount will normally show on your credit card statement, plus a 3% bank fee. After the start of the trip, we cannot refund any amount for unused services due to early departure, late arrival, or missed tour days.  |
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Cambodia
