1. SAFETY & FLEXIBILITY
Safety is always our first priority so any trip is covered with best-arranged accommodation and transportation. All of our tours are well-planned and prepared to avoid any risk or unexpected situation during the trip. As a professional tour operator in Cambodia, Vietnam, Laos, Myanmar and/or Thailand, we always ensure the safety of any individual, any tour group from small to big sizes.
Flexible alteration of itinerary: Your booking can be amended even after it is made. Alterations to your itinerary prior to your trip departure are happily processed as quickly as possible. Alterations after payment of the deposit will involve in a sum of fee which depends on third parties such as cruise operators, airlines and hotels etc.
Tour packages of Travel Loops are not includingCambodia, Vietnam, Laos,Myanmar or Thailand Life Tourist Accident/Casualty Insurance and all insurance are not part of our package or customize or any excursion. We highly recommend that you purchase full coverage travel insurance from your country of origin.
3. CHILDREN POLICY
WithTravel Loops none of charge is levied for toddlers. Children aged from 2 to 12 years are generally granted a reduction of 50% of the tour price, provided that they are accompanied by at least one full-paying adult and stay in the same room.
Accommodations (hotel or vessel) and pre-arranged sightseeing are subject to change at any time due to unforeseen circumstances or circumstances beyond Travelloops’ control. Every effort will be made to operate tours as planned.
Travel Loops offers Round-the–clock Service with professional travel consultants being available 7 days a week; and also, we have a 24/7 mobile service.
You can contact Travel Loops via the web form fromwww.travelloops.com, email, fax, or phone. If for any reason, you fail to receive any reply from Travelloops in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact our customer service center via Skype, WhatsApp, Line & Viber or phone at +855 97 777 6977 immediately to ensure that we are able to deal with your inquiry under the terms of our Terms and Conditions.
6. COMPLAINTS AND CLAIMS
Shall you feel unsatisfied with any service of Travel Loops has provided, please notify your local tour guide or your travel advisor to avoid the potential for similar problems happening again during your trip.
In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Travel Loops will not be liable for any claims made later than 15 days after the completion of your tour.
7. LUGGAGE ALLOWANCE
In accordance with regulations of the Local Civil Aviation Administration, Cambodia, Vietnam, Laos Myanmar or Thailand, the free baggage allowance only 20kg for the economy class, 30kg for the business class, and 40kg for the first class, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of the client. Regulations within our operated regions specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.
Noted: the above language allowance not applied with budget Airlines.
8. HEALTH REQUIREMENTS
Clients should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited.
9. TRAVEL DOCUMENTATION
All clients must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. Travel Loops accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.
10. LIABILITY & RESPONSIBILITY
Travel Loops reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.
11. CANCELLATION & REFUNDS
We would deeply regret your decision to cancel your trip to Cambodia, Vietnam, Laos, Myanmar or Thailand. However, we realize that there are many valid reasons that this can happen.
In the event of cancellation we will refund any payment made to Travel Loops (less any cancellation fee that is applicable) within 15 days of our receipt of your written cancellation request.
The cancellation fee will be calculated as follows:
Please note that some suppliers (airlines, hotels, cruise companies) have cancellation policies that are different from Travel Loops which we may have to enforce depending on the individual suppliers’ contract
12. MODIFICATION OR DISCONTINUANCE OF SERVICE
Travel Loops reserves the right to modify or discontinue service to clients who behave illegally or objectionably toward its employees and agents. Offensive behavior includes behavior which is obscene, racially offensive or of a sexual nature.