FAQ Vietnam

1, Is it safe to travel in Vietnam?
A: Vietnam was recently voted one of the safest destinations in the world. Women and independent travelers have found it relatively hassle-free and easy to travel in the country.
Incidents of petty theft and bag snatching are more widespread in Ho Chi Minh City and to a lesser extent Hanoi. As with anywhere in the world, do keep your bags zipped up and close to you at all times and do not carry all your money on you at once, keep some locked up in your hotel safe.

 2, What are the advantages of a private tour?
A: You will have a much greater sense of control and freedom from the time of planning. You will feel more comfortable and secure during your tours with us because you are in control of your itinerary. This is particularly important when you are traveling with children, seniors, or people needing special care. Let’s check out the benefits of going on our private tours as below:

Itinerary Flexibility: The tour will be customized or tailor-made according to your needs. During the tour, you can easily skip the activities that you do not like, explore options for additional activities, and tweak our itinerary as needed.

Private transportation and tour guide: During the sightseeing tours you will be accompanied by your own driver, car and tour guide. This means your question will be answered promptly, personally and your interests are at the top priority. You can take your time to enjoy the sites and go wherever you want at your leisure, without being dependent on other groups of people.

Your hand-picked accommodations: You can also handpick hotels of different levels for your own holiday and TravelLoops can customize your itinerary for you from there.

Your own meal choices: You can choose to go for our meal plan with more variety of local food, or not include a meal plan and be totally open to a culinary adventure.

3, How much does this tour cost?
A: The actual price is calculated depends on the hotel level you stay, the mode of transportation, meals provided, experienced tour guides or not and after all the level of services. So although a private custom-made tour of Vietnam may cost more than a join-in large group tour in your home country, you will be getting a highly personalized tour that has been designed around your specific interests.

4, When and where does the tour end?
A: One of the best things about booking a private tour is the personalized Itinerary with maximum flexibility. That means you are the person who set up your travel dates & where to end the tour.

Firstly, TraveLoops will provide you a detailed itinerary with an ideal route. You can take your time to search for the best international flight deals and come back to us with your preferred travel dates. If re-routing the trip is necessary, please let us know, we are happy to follow up and make changes to the itinerary.

5, Does the tour price include international airfares?
A: Our tour price does not cover the airfare of your international flights. We will leave this to you as the cheapest deal is always at your end.

Our US clients often fly with United Airlines/ Korean Air/ Cathay Pacific/ China Airlines/ China Southern. To get the best deal, please check it out at www.kayak.com or www.cheapair.com by using the multi-cities search. Or you can make an online reservation on the official website of airlines.

6, Is there a hotel list available?

A: From the time of booking, you can easily request your accommodation based on your budget. You can also handpick hotels of different levels for your own holiday and TravelLoops can customize your itinerary for you from there.

If you are uncertain about what hotels to stay, your private travel consultant is ready to support you. A list of suggested hotels with their official websites can be provided from the beginning stage. Should one of them is not available, an alternative hotel option can be found to advise.

7, Do I need a visa for Vietnam?
A: You can apply for a tourist or business visa from a Vietnamese embassy or consulate abroad. You can also apply E-visa here https://evisa.xuatnhapcanh.gov.vn/trang-chu-ttdt

Alternatively, we can help you to obtain a visa on arrival (VoA). To arrange for a VoA, it may take us 2-3 working days to secure a Visa authorization letter, which TravelLoops will forward to you by a separated email. You must present this letter when boarding your flight.
You need to bring two passport photos with you. Upon arrival at the airport checkpoint, please find the Visa on Arrival window/counter where you’ll hand over your passport and photos and be given a simple form to fill out. Walk to the other side of the counter and fill out the forms and wait for your name to be called. After they call your name, please pay the stamping fees of US$25 for single entry/ US$50 for multiple entry visa. Then it is done and you can pick up your passport with the new visa inside.

8, How can I deal with hiccups on tour?
A: There can… and probably will be …”hiccups” that arise when traveling. Most of them, thankfully, are minor but some can be major. You should first update your hiccup condition to your travel consultant and tour guide as soon as possible. Travel agent will consider your case then, take you to the hospital to get the examination and doctor’s advice based on your health condition. Early prevention is always the best way for everyone.

9, May I ask for a change after putting down the first deposit?
A: Yes, that is absolutely possible. Our package is based on a private tour so that we are flexible to amend/change anything to match your interests and budget. We do recommend our clients to make changes sooner as possible before their arrival to get the best services accordingly.

10, What are the payment methods? Can I pay for the tour by credit card? Is that safe?
A: For your security, TravelLoops accepts payment methods as below:

I. Telegraphic Transfer / Wire Transfer:

For large payments we recommend Bank Transfers as the most secure transactions with the lowest fees.
Important Notes for those who make the payment through telegraphic transfer / wire transfer: After transfer please make a copy of the transaction receipt issued by the bank, then scan and send to our sale team that respond with you. Once we have received your payment, we will begin securing your bookings.

Please note: TravelLoops does not cover any transaction fees applied by the bank. Sender must cover all bank transmission charges. It may include the correspondent bank's fees as well.

II. Visa or Master Card Secure online CREDIT CARD payment via Gateway Credit Card Payment:
Gateway Credit Card Payment is a leading online payment system in Cambodia. Major credit cards such as Visa, MasterCard, and JCB Card are accepted. You will be charged a 3% transaction fee, on the total amount paid, when using this service. TravelLoops securely connects with Gateway Credit Card Payment to accept Online Card Payments. All of your card information is processed through URL protocol with international card security standards. Your card information will not be stored at our system (Merchant). After you have received our Invoice Payment link, please check all information therein. If all the information is correct, please read the Terms and Conditions and click, I agree with Terms and Conditions, then click Submit. You will then be directed to the Payment Gateway to pay us online with Visa, MasterCard and JCB Card with following steps:
Fill in your Card information:
The URL (Uniform Resource Locator)
To make the payment fill in the information requested, then click “pay”.
If you have input the correct card information but do not receive a transaction result from the payment gateway, or from us, please DO NOT try to make another payment. In this circumstance please contact us for the transaction result or order confirmation.
Please note: If either Gateway Credit Card Payment or TravelLoops has reason to believe that the payment you made was fraudulent, we reserve the right to hold your bookings and request another method of payment.

III. Cash payments:

Cash payments can be made for the final amount directly to TravelLoops via our company Tour Guide or accounts staff upon arrival, thereby avoiding additional fees. Please contact us for details on when final payments in CASH are accepted.

Based on the above-mentioned information, you can completely pay by credit card for your trip. It is very safe since we will just need your general information (Name on card, Card type, Billing address, Nationality and your telephone number) to create an online link to send you then, you will open the private link to make the payment accordingly.

11, What is the maximum weight for check-in luggage with domestic flights?
A: Please consider Vietnam Airlines’s policy for baggage as follows:

HAND BAGGAGE
Hand baggage includes hand baggage item(s) and one accessory. For safety reasons, the weight and dimensions must follow:

The maximum weight for each piece of hand baggage is 10kg/22lbs.
The total weight of hand baggage item(s), plus one accessory must not exceed:
For Economy class: 12kg/26lbs (including one hand baggage item and one accessory)
For Premium Economy/Business class: 18kg/40lbs (including two hand baggage items and one accessory)
The total dimension of one hand baggage item must not exceed 115cm/45in (56cm x 36cm x 23cm or 22in x 14in x 9in).
The total dimension of one accessory must not exceed 40cm x 30cm x 15cm or 16in x 12in x 6in.
In addition to hand baggage item(s) and an accessory, passengers may take some personal items on board without a fee.

Important Notice:
If your hand baggage exceeds the quantity, weight and dimensions specified above, the luggage must be checked.

CHECKED BAGGAGE
The maximum weight of each piece must follow:
23kg/50lb for Economy/ Premium Economy class
32kg/70lb for Business class
The total dimension (width + height + depth) of each piece must not exceed 158cm/62in.

Important Notice:
If the weight of a piece of checked baggage exceeds the above standard, passengers will be required to re-pack their baggage and pay an excess baggage fee or consider sending their baggage as cargo. Please contact airlines prior to your travel.

12, Is there anyone to meet me up at the airport on the first day?
A: Yes, there is. Your private guide and driver will meet you OUTSIDE the arrivals lounge. Please look for your tour guide who will be holding up your names on a welcome signboard. If you can’t find the tour guide, please feel free to contact us via hotline +855 10 333 879 or call directly to your private travel consultant.

If you have any questions that not covered on the above answers, please kindly do let us know by email. We are more than happy to clear your concerns as soon as possible. For fully detailed travel tips, please click the Travel guide on our website or contact us at: inquiry@travelloops.com or available Chat to speak to our travel specialists.